This study aims to analyze the impact of price fairness and product fairness on perceived ethics of online retailers, satisfaction and repurchase intention towards the e-commerce platforms of consumers in Vietnam. The data were collected from 319 consumers who have already purchased from the e-commerce platforms. The results show that price fairness and product fairness positively affect perceived ethics of online retailers, thereby promoting satisfaction and repurchase intention towards e-commerce platforms. The results offer important insights for online retailers and e-commerce platforms to improve perceived ethics of online retailers and intention to repurchase in the online shopping context.
Tạp chí: 6th International Conference on Contemporary Issues in Economics, Management and Business, National Economics University; 23-24/12/2023, Ha Noi-Viet Nam
Tạp chí: National Conference on GIS Application 2022: GIS and Remote Sensing Applications for Environment and Resource Management 11/11/2022 - 12/11/2022 Ho Chi Minh City, Vietnam
Tạp chí khoa học Trường Đại học Cần Thơ
Lầu 4, Nhà Điều Hành, Khu II, đường 3/2, P. Xuân Khánh, Q. Ninh Kiều, TP. Cần Thơ
Điện thoại: (0292) 3 872 157; Email: tapchidhct@ctu.edu.vn
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