Despite the devastating impact of the COVID-19 crisis on the global tourism industry, a
few countries have attempted to foster their local tourism economies’ recovery by offering distinctive mechanisms which facilitate their safe tourism destinations to restart domestic tourism operations during the pandemic waves. However, there has been little research investigating how different sectors of a local tourism system, particularly in a developing country, seriously suffer from the
pandemic crisis but gain encouraging revitalization from the pandemic shocks. Therefore, this study
employed Can Tho city as a case study to examine the holistic impact of COVID-19 on different
sectors of the local tourism industry and explore the key factors/players contributing to the resilience empowerment and adaptive recovery of the local tourism system. As such, a semi-structured
interview approach was employed in this study to collect both quantitative and qualitative data.
The study recruited 40 representatives of tourism-related authorities at different levels and 280 managers of different tourism sectors in the local tourism industry. The findings generally reveal the
disastrous impacts of the pandemic on the local tourism industry across all tourism sectors but show
an unexpected recovery of tourism businesses during the pandemic crisis. The integrated findings
also highlight the pivotal role of local governments in crisis governance and destination recovery
support during and after the pandemic waves. Similarly, the proactive engagement of local enterprises was found critical toward rebuilding their organizational resilience, and such adaptive transformations were essential for tourism business recovery in new normal conditions. The economic
policy response and effective financial schemes were common expected measures toward the tourism industry’s recovery in the post-pandemic crisis.