This study aims to analyze the impact of price fairness and product fairness on perceived ethics of online retailers, satisfaction and repurchase intention towards the e-commerce platforms of consumers in Vietnam. The data were collected from 319 consumers who have already purchased from the e-commerce platforms. The results show that price fairness and product fairness positively affect perceived ethics of online retailers, thereby promoting satisfaction and repurchase intention towards e-commerce platforms. The results offer important insights for online retailers and e-commerce platforms to improve perceived ethics of online retailers and intention to repurchase in the online shopping context.
Tạp chí khoa học Trường Đại học Cần Thơ
Lầu 4, Nhà Điều Hành, Khu II, đường 3/2, P. Xuân Khánh, Q. Ninh Kiều, TP. Cần Thơ
Điện thoại: (0292) 3 872 157; Email: tapchidhct@ctu.edu.vn
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