The aim of this paper was to analyze the determinants of the extent of individual credit rationing at Can Tho Military Commercial Joint
Stock Bank (MB). The data was collected from 150 customers according to the systematic random sampling method listed in the bank. This
study employed quantitative analysis methods, and Tobit regression model, to test the proposed hypotheses. The results showed that the
average loan amount of an individual customer was 1,181.3 million VND, the average credit limit was 48.6%, and the average interest rate
was 10.9% per year. Most of the individual customers borrowed money to buy properties. In addition, the analysis results also indicated that
individual borrowers still faced some difficulties in accessing bank credit, such as cumbersome procedures, long waiting times, insufficient
collateral assets, and loan documents. The results of the Tobit model pointed out that there were five factors affecting the degree of credit
rationing to individual customers at the bank, including (1) Collateral, (2) Income, (3) Credit history, (4) Loan purpose, (5) Relationship
between borrower and bank. Based on the empirical findings, the possible solutions for the bank and individual borrowers to improve credit
efficiency for individual customers at commercial banks are obtained.