The study investigates the impacts of corporate social responsibility on consumer behavior on non-alcoholic beverage products in the Mekong Delta. Although there have been many studies on this subject, no research has been done to examine such impacts in the non-alcoholic beverage industry in the region. This results of this study will supplement the existing theory of the direct and indirect impacts of CSR on consumer behavior, and the study will accordingly propose some solutions to improve the ability of Mekong Delta-based businesses to implement corporate social responsibility. The paper presents experimental quantitative results obtained from analyzing a sample of 1.019 consumers who use non-alcoholic beverage products on a regular basis. The covariance-based structural equation modeling (CB-SEM) was used to examine the data set. The results show that CSR has a direct impact on consumer behaviors such as purchase intention, loyalty, and electronic word of mouth. In addition, CSR contributes to improving corporate reputation and brand trust, thereby indirectly affecting consumer behavior.
Tạp chí khoa học Trường Đại học Cần Thơ
Lầu 4, Nhà Điều Hành, Khu II, đường 3/2, P. Xuân Khánh, Q. Ninh Kiều, TP. Cần Thơ
Điện thoại: (0292) 3 872 157; Email: tapchidhct@ctu.edu.vn
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