Đăng nhập
 
Tìm kiếm nâng cao
 
Tên bài báo
Tác giả
Năm xuất bản
Tóm tắt
Lĩnh vực
Phân loại
Số tạp chí
 

Bản tin định kỳ
Báo cáo thường niên
Tạp chí khoa học ĐHCT
Tạp chí tiếng anh ĐHCT
Tạp chí trong nước
Tạp chí quốc tế
Kỷ yếu HN trong nước
Kỷ yếu HN quốc tế
Book chapter
Bài báo - Tạp chí
(2020) Trang: 159-175
Tạp chí: LANGKAWI INTERNATIONAL CONFERENCE ON MULTI-DISCIPLINARY RESEARCH (LICM2020), Malaysia, 28/03/2020
Liên kết:

The focus of this study is on the effects of customer knowledge management on business performance through the use of structural equations modelling. Using the resource-based view and knowledge-based view of the organizations, hypotheses are developed concerning customer knowledge management and business performance. By using convenient sampling method, the data was collected from 331 respondents who working in enterprises with different industries and scales. To achieve the purpose, along with the review of concepts such as customer knowledge management and business performance, the dimensions of customer knowledge management and business performance have been identified with regard to the research literature. Each variable in the model is measured by a number of scale items. Both reliability and validity (content validity, convergent validity, and discriminate validity) are demonstrated. The results of structural equations modelling (SEM) show that (1) customer knowledge management has positive impact on business performance; and (2) Of the three dimensions of customer knowledge management, knowledge from customer turns out to be the strongest predictor of business performance.

Các bài báo khác
(2019) Trang: 262-272
Tạp chí: Sustainable Development and the Roles Universities in the Fourth Industrial Revolution
(2017) Trang: 514-526
Tạp chí: UHD-CTU Annual economics and business conference, 13-14/1/2017, Can Tho University
 


Vietnamese | English






 
 
Vui lòng chờ...